Privacy policy

This policy explains what Tended collects, why, and what we do with it. It covers this website and the dashboard our clients use. The websites we build for practices have their own privacy notices, which we help each practice publish.

What we collect

• Preview requests: your name, work email, practice name, website address and anything you write in the form.
• Dashboard accounts: name, email address, the practice you belong to, and the change requests, comments, approvals and files your team submits.
• Billing: handled by Stripe. We receive your billing status, plan and invoice history, never full card numbers.
• Technical data: IP address and browser details used for sign-in security, rate limiting and abuse prevention, and cookieless aggregate analytics on this site.

What we don’t collect

We don’t collect patient health information, and our dashboard asks you not to include it in requests. We don’t use advertising cookies or sell personal information.

How we use it

• To prepare your preview and reply to you.
• To run the service: sign-in, requests, previews, notifications, reports and billing.
• To keep the service secure and to keep an audit record of changes to your website.

Email

We send account email (sign-in links, invitations, billing notices) because the service needs it. Request updates and monthly reports can be turned off in your dashboard settings or with the unsubscribe link in each email.

Service providers

We use Cloudflare (hosting, database and file storage), Stripe (payments), an email delivery provider, and Anthropic (AI assistance with classifying and implementing change requests). Each processes data only to provide its service to us.

Retention and your choices

We keep account and request records while you’re a client and for as long as needed for legal and accounting purposes afterwards. You can ask us to access, correct or delete your personal information by emailing hello@hellotended.com.